At FemmeRepublica, we strive to ensure your utmost satisfaction with every purchase. However, we understand that there may be instances where you need to return an item. To streamline this process and provide you with the best possible assistance, we have established the following return policy:

1. Eligibility for Returns:

• Items must be returned within 30 days of the delivery date.
• Items must be in their original condition, unworn, unwashed, and with all tags attached.
• Intimate apparel, swimwear, and items marked as “final sale” are not eligible for return.
• Items purchased during a promotional period may be subject to special return conditions. Please refer to the specific promotion details for more information.

2. Initiate the Return Process:

• To initiate a return, please contact our customer service team via email or WhatsApp within 30 days of receiving your order.
• Provide your order number, the item(s) you wish to return, and the reason for the return.

3. Return Authorization:

• Once your return request is received and approved, we will provide you with a return authorization number and further instructions on how to proceed.

4. Return Shipping:

• Customers are responsible for the shipping costs associated with returning the item(s) unless the return is due to an error on our part or a defective item.
• We recommend using a trackable shipping service to ensure the safe return of your item(s).

5. Refund Process:

• Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item(s).
• Please note that shipping charges are non-refundable unless the return is due to an error on our part or a defective item.

6. Exchanges:

• Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue as quickly as possible, whether through a replacement, refund, or store credit.

8. Contact Information:

• Email: info@femmerepublica.com
• WhatsApp: 03055666898

Please feel free to reach out to our customer service team with any questions or concerns regarding our return policy. We are here to assist you and ensure your shopping experience with FemmeRepublica is nothing short of excellent.

Thank you for shopping with us!