Exchange Policy

At Femme Cart, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer exchanges under the conditions outlined below.

Eligibility for Exchange

Items are eligible for exchange if:

• The request is made within 7 days of receiving the product

• The item is unused, unworn, unwashed, and in its original condition

• All original tags, packaging, and labels are intact

• Proof of purchase (order number or receipt) is provided

Items that do not meet these conditions will not be eligible for exchange.

Non-Exchangeable Items

The following items cannot be exchanged:

• Items purchased on sale or clearance

• Items marked as final sale

• Used, damaged, or altered items

• Items returned without original packaging or tags

Exchange Process

To request an exchange:

1. Contact us at info@femmecart.com within the exchange period

2. Provide your order number and reason for the exchange

3. Once approved, we will share return instructions

4. After receiving and inspecting the item, we will process the exchange

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Exchange Availability

Exchanges are subject to product availability. If the requested item or size is unavailable, we may offer an alternative item or store credit at our discretion.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear photos. We will arrange a replacement or exchange at no additional cost.

Shipping Time for Exchanges

Once your exchange is approved and processed, delivery times may vary depending on your location. Femme Cart is not responsible for delays caused by courier services.

Policy Updates

Femme Cart reserves the right to update or modify this Exchange Policy at any time without prior notice. Changes take effect immediately upon posting on our website.